Accessibility statement

This accessibility statement applies to

We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

This website has been designed and built to the W3C Web Content Accessibility Guidelines POUR criteria; Perceivable, Operable, Understandable & Robust. We have tested the accessibility of this website using WAVE Accessibility Evaluation Tools.

The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website content as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability, for example:

You can change text size using your browser.

In Internet Explorer, go to ‘view‘ > ‘text size‘. Select the text size you require.

In Google Chrome, go to ‘customize‘ > ‘zoom‘ and use the options to select the text size you require.

In Firefox, go to ‘view‘ > ‘text size‘. You can increase or decrease the text size as required.

In Safari, go to ‘View' > 'Zoom In' or 'Zoom Out' to increase or decrease the text size, respectively.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, our communications team would be grateful to hear from you.

If any images or graphics do not meet your accessibility needs, or if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please get in touch.


Call 023 8202 0840

We’ll get back to you in within 3 working days to find out more about what you need and how we can help.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We can provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

If you are visiting our offices, please let us know in advance if you need us to arrange a British Sign Language (BSL) interpreter.

You can call us on 023 8202 0840 or email us at